Accessibility to all
Posted by Ellandi on 6th Nov 2018
For most us, shopping is a
way of relaxing and socialising. However, for people with learning or physical
disabilities mean that sometimes shopping centres can become harder to access
and can be intimidating.
Our shopping centres
are committed to supporting the needs of disabled consumers and encourage
sustainable changes in their business practices that improve customer
experience over the long term.
the UK’s accessible shopping day has been welcomed and supported by retailers
and the shopping centre industry. In the lead up to the launch of this
initiative on Tuesday 13th November, our centres have signed up to
participate in special training for all their staff. Various initiatives are taking place on the day at our centres.
Centres have worked hard and have launched
or are launching detailed accessibility information on their websites in
readiness for this day. The information provides visual and written facts
on how the centre has made provisions to welcome people with different disabilities.
Earlier this year staff were
trained by local groups such as Dementia Friends, National Autistic Society and
other local charities and groups to ensure that they felt more comfortable
dealing with and approaching customers who may be experiencing difficulties in
the shopping centres. Some even took to learning basic sign language too and
where possible were getting the retailers themselves on board to reduce or turn
off music and to join in on the training.
scale of community shopping centres allows people with disabilities and those
with none, to easily access their local town’s amenities. It's great to see
our onsite staff so enthusiastic about wanting to welcome and make comfortable
all of our customers with varying needs.” Added Ruth Moorhouse who asset manages
a number of schemes involved at Ellandi.