Pentagon Shopping Centre


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Don't Shop Online 43%
In Store Fulfilment Level 86% found everything they wanted
In Store Fulfilment Level
Visit once a week 68%
% of customers visiting at least once a week
Use Click and Collect 32%
Use Click and Collect
Net Promoter Score 65%
Net Promoter Score
Average Grocery Spend (£) 21.66
The average grocery spend of our customers per visit
Average dwell time 72 mins
The average length of stay for each customer
Average Total Spend (£) 31.59
The average total spend of our customers per visit
Additional Retail Spend If Used Click and Collect (£) 11.8
Additional Retail Spend If Used Click and Collect (£)
Travel < 20 mins 76%
% of customers travelling under 20 mins to centre
Travel Method 33% travel by car
% of customers travelling by car
Number of Tenants 108
The total number of tenants in centre
Footfall 8.5 million
Total footfall for 12 months
Purchase Rate 89%
% of customers who make a purchase each visit
Travel < 10 mins 47%
'% of customers travelling under 10 mins to centre
Average Catering Spend (£) 6.79
The average retail spend of our customers per visit
Average Number Of Visits Per Year 78
Average Number Of Visits Per Year
Browse Instore Before Buying Online 40%
Browse Instore Before Buying Online
Floor Area 382,364 sq ft
The total area of the centre
Car Parking Spaces 433
Number of car parking spaces available
Average Retail Spend (£) 31.00
The average retail spend of our customers per visit
Which products groups have you bought from 47% bought food and drink
The type of product our customers purchased

Chatham is the commercial heart of the Medway region, located approximately 48km (30 miles) to the South East of London, 11km (7 miles) north of Maidstone and closely linked to the nearby towns of Rochester and Gillingham.

Chatham has a resident population of 77,000 and draws shoppers from the whole Medway region. The Pentagon Centre dominates the retailing in Chatham with over 330,000 sq. ft. of retail and 430 car parking spaces. The centre is home to national retail brands such as Boots, New Look, Wilko, JD Sports and Sainsbury's complemented by strong local businesses and catering options.


In 2016 Chatham was ranked #51 in the UK’s Hot 100 Retail Locations by Property Week. This reflects the town’s position as one of the best opportunities for investors due to its high potential population growth and scope to increase the retail offer.

Chatham has an important maritime and military heritage going back for over 400 years, and the revamped Historic Dockyard Chatham was the birthplace of plenty of illustrious ships including Nelson's HMS Victory!

  • Shopping Centre Space
  • Vacant Unit
  • Available to Let
  • Not in Ownership
Coffee Republic Chopstix MFA Bowling Dw Sports Dw Sports Latino's Co Op Bank Etiquette Clintons Sky Select Wilko Sainsbury's Wilko Boots D & A Toys Kwik Film Dark Times British Heart Foundation Vacant Medway Credit Union Café Sinatra Margione Jewellers Vacant Vacant Just Fabrics Chinese Herbal Centre Jesse's Café The Mobility Shack Nucleas Arts A-class Driving School Anna Greggs Vacant Subway The Fragrance Shop Footlocker Game Claire’s Equivalenza Bb Superdrug Deichmann Jd Three Store Vacant Life Is Sweet Card Factory Dorothy Perkins Burton Foot Looker O2 Pandora Carphone Warehouse Vodafone EE Warren James New Look Foodco Ann Summers Timpson Blue Inc The Works Poundland Vacant Supercuts Robinson Michael & Jackson Anytime Fitness Coral Adecco William Hill Warhammer Vacant Vacant Virgin Media Office Vacant Vacant Vacant BUS STATION Vacant Office

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